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NEW Eagle EMV chip-enabled cards are here!     

All Platinum, Rewards and Secured Credit Cards were reissued in April 2016.

Debit Cards will be reissued in phases starting in July through December 2016 depending on your current card expiration month. Please watch your mail and email for more details about when your new EMV card will arrive. Now is also the time for you to ensure we have your current address and email information updated in our system so there are no delays in receiving your new card(s).       


A new card technology with added security.

  • What is an EMV chip-enabled card?

An “EMV” (Europay, MasterCard and Visa) “chip” or “smart” enabled card is a new card technology that comes embedded with a microprocessor chip on the front and the magnetic stripe on the back. These cards provide strong transaction security when used at a chip-enabled terminal and add another layer of security to help minimize cardholder impact during a data breach.

Chip technology has been used in Europe for many years now and over 130 countries around the world. This new card technology will become the standard once the number of U.S. retailers accepting the card increases.

  • How do I use this card?

If you currently use a magnetic stripe card, you can keep using it as you normally would. Cards with the magnetic stripe will work on chip-enabled terminals and chip cards can be used at terminals that read magnetic stripes. If a retailer has a new chip-enabled card reader, simply insert the card into the reader with the chip card facing in. The retailer will then tell you if they require a PIN or a signature. Your same PIN will work, or if you need a new PIN for your credit card, please call (888) 891-2435 for debit cards call (800) 588-9400.

  • When will I receive a new chip card?

Eagle reissued all credit cardholders (Credit Builder, Platinum and Rewards) a new EMV Credit Card in April 2016. If you did not receive yours, please contact us.

Debit cards will be reissued in monthly phases based on the card expiration date starting in July through December 2016. You will receive mail and, if applicable, emails notifying you ahead of time to expect your new card. Please note that all cards on an account will not receive the new card at the same time, so you could receive yours in July and your joint cardholder could get theirs in October.

  • What will I need to do once I receive my new card?

All cards will be reissued with a new card number and expiration date. This means any automatic payments you have setup with the current card will not go through, and will need to be updated to your new card number(s) and expiration date. Examples of automatic payments to update usually include payments from places like Netflix, gym memberships, Amazon, and other monthly subscription based services.

The PIN for your new EMV credit and debit cards will remain the same as your current cards. If you would like a new PIN for your credit card, please call (888) 891-2435 for debit cards call (800) 588-9400.

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