Notice of Data Incident

On February 24, 2020, Eagle Community Credit Union (“Eagle CCU”) became aware that an unauthorized third party obtained access to an Eagle CCU e-mail account. Upon learning of the incident, Eagle CCU secured the account credentials and promptly launched an internal investigation.  Eagle CCU also retained a leading forensic security firm to assist in our investigation. Additionally, Eagle CCU has already taken measures to help prevent this type of incident from occurring in the future, including reviewing our technical controls and increasing security training for all staff members.

On April 22, 2020, Eagle CCU determined that the e-mail account contained certain of its members’ personal information including their names, Social Security numbers, driver’s license numbers, financial information and/or digitized signatures.  Upon identifying those individuals, Eagle CCU worked to determine their mailing addresses and, on June 23, 2020 sent written notification to all potentially impacted individuals for whom we have contact information.  If you do not receive written notification from us and believe you could have been impacted by this situation, please contact us using the information below. 

Affected individuals should refer to the notice they will receive in the mail regarding steps they can take to protect themselves. In general, we recommend, as a precautionary measure, that all individuals remain vigilant to protect against potential fraud and/or identity theft.  This includes, among other things, reviewing their account statements and monitoring credit reports closely.  If individuals detect any suspicious activity on an account, they should promptly notify the financial institution or company with which the account is maintained.  They should also promptly report any fraudulent activity or any suspected incidents of identity theft to proper law enforcement authorities, including the police and their state’s attorney general.

Individuals may also wish to review the tips provided by the FTC on fraud alerts, security/credit freezes and steps that can be taken to avoid identity theft.  For more information or to contact the FTC, please visit www.ftc.gov/idtheft or call 1-877-ID-THEFT (1-877-438-4338).  You may also contact the FTC at: Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580.

We take our responsibility to safeguard personal information seriously and apologize for any inconvenience this incident might cause.  Additional information regarding the incident is available by calling (844) 958-2774, Monday through Friday, 6 a.m. to 3:30 p.m. PT.