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Charles Morris
Scott Rains
Chairman of
the Board
CEO
Message from the Chairman
I ampleased to report that Eagle Community Credit Union experienced an increase of $10.5M in deposits and $13.7M
growth in total assets in 2016. The robust growth coupled with net income of $1.3M raised Eagle’s net worth ratio to
8.38%. Your Credit Union remains financially viable and “Well Capitalized”. Most encouraging is that 2016 marks our fourth
consecutive year of loan growth!
Much was accomplished in 2016. Of particular note were the following:
• Three new additions to the Credit Union’s executive team; Mary Roberts (CFO), Bob Thompson (Vice President of
Lending), and Jeff Madland (Vice President of Human Resources).
• The conversion of all debit and credit cards to the new EMV (chip) standards.
• The installation of Core iQ, customer relationshipmanagement software, that will enhance communications with
members, help determine which products and services best suit their needs, and gain insights into our own performance.
• Lending operations continue to be streamlined to allow for faster loan processing and approvals.
• Continual upgrades to computer systems improving performance and increasing efficiency.
In 2017 we will continue our efforts to enhance the value of your membership. To this end, we have the following exciting and
important initiatives underway:
• Relocating our headquarters and Lake Forest Branch to new separate locations both remaining in Lake Forest. The sale of
our current facility and relocation to new offices will increase our capital, and strengthen our financial position to allow for
continued growth and the provision of additional member services.
• Replace and upgrade the current Online Banking andMobile Banking Application allowing for increased functionality and
services such as P2P transfers.