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financial protection and security

IDENTITY THEFT

Identity theft occurs when someone uses your personal information, like your name, Social Security number or credit card number, without your permission, to commit fraud and other crimes. A victim often doesn't know their identity has been stolen until it's too late.

How to report identity theft if you're a victim:

  • Contact your financial institutions immediately, including Eagle and all credit card issuers
  • Review your statements and report all cases of fraud
  • Contact the three major credit bureaus and request a copy of your credit report and notify them of the situation.
  • File a police report and obtain a copy for yourself
  • File a complaint with the Federal Trade Commission at ftc.gov/idtheft or call 877-ID-THEFT (877-438-4338). Reporting your complaint can help law enforcement officials across the country with their investigations
    Equifax Information Service, LLC Experian

    TransUnion Fraud Victim Assistance Division

    PO Box 105069
    Atlanta, GA 30348
    800-525-6285
    PO Box 9554
    Allen, TX 75013
    888-397-3742
    PO Box 6790
    Fullerton, CA 92834-6790
    800-680-7289
    equifax.com experian.com transunion.com

ADDITIONAL RESOURCES

FRAUD AND SCAMS

Be aware of unsolicited phone calls, automated phone calls (known as "vishing"), text messages and email fraud attempts (known as "phishing") that are attempts to collect your personal information to commit fraud. Balance transfer offers to solicit your credit card numbers are common after the holidays. Do not provide any of this information to unknown sources.

People may impersonate credit union employees and ask for personal information like social security numbers, account numbers, credit card numbers and PIN numbers. Additionally, be cautious of automated phone calls asking you to call a number and leave a message that includes personal information or asking you to enter personal information.

Please be advised: Eagle CU staff will NEVER call, text message, or email members to confirm personal or confidential information. Nor will we ask you to send us sensitive information, such as account numbers or social security numbers, through these mediums.

NEW: See the "Pass it ON" article at your left that encourages older adults to help raise awareness about fraud.

WHAT SHOULD I DO WITH A FRAUDULENT MESSAGE?

If you are ever unsure about a call, text message, or email pertaining to your account, please contact our Member Service Center at (949) 588-9400 or (800) EAGLE CU (324-5328) and forward any suspicious emails and text messages to msupport@eaglecu.org. Do not reply or respond to the perpetrators.

We also advise you to delete the text message or email and then delete all items from your trash bin – if you have a trash bin. Perpetrators have been known to use Spyware in conjunction with their solicitations.

You can file formal complaints concerning any suspected fraudulent email with the Internet Crime Complaint Center (IC3) The IC3 is a partnership between the Federal Bureau of Investigation, the National White Collar Crime Center and the Bureau of Justice Assistance.

Recent Alerts are posted here.

MOBILE BANKING SECURITY

Protect your mobile phone just as you would your personal computer. Here are some tips to keep your information secure on your phone.

  • Password protect the mobile device
  • Download signed applications only from trusted sources
  • For mobile devices using the Android operating system, do not enable Android’s “install from unknown sources” feature
  • Never store usernames and passwords on the device
  • Keep the mobile device with you or secure the device when not in use
  • Frequently delete text messages received from the credit union
  • Notify the credit union and carrier immediately if the mobile device is lost or stolen so that it can be deactivated
  • Do not modify the mobile device as it may disable important security features
  • Install antivirus software
  • Check your account frequently and notify us of any unauthorized transactions
  • Do not respond to text messages requesting personal information, i.e. Social Security numbers, credit/debit/ATM card numbers, and account numbers
  • Do not click on links or open attachments in emails or texts from unfamiliar sources 
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