Frequenty Asked Questions
Yes, you have access to your Eagle credit card transactions both Online and via our Mobile Apps. Go to the Credit Card menu on the left to view your specific card history.
The pin number for an ATM or Debit Card can only be changed at an Eagle Branch location.
If this is a first time order, checks can be ordered in an Eagle Branch or by calling a representative in the Member Service Center at (800) EAGLE CU (324-5328). If this is a simple check re-order, checks can be ordered by signing onto Eagle’s Online Banking and clicking order checks on the left hand side.
Yes, all CO-OP Shared Branches will be able to take a payment as long as your account is set up with shared branching access.
Yes, if they are a CO-OP Shared Branch, you can transact on your Eagle account. Search for shared branches on our website here, visit www.allco-op.org, search on the Eagle Mobile App, or download the CO-OP Shared Branch Mobile App locator.
You may apply for a loan the following ways:
- Online here
- By phone at (800) EAGLE CU (324-5328)
- At any Eagle Branch
Credit Card and loan payments can be made all of the following ways:
- In person at an Eagle or CO-OP Branch location
- By phone
- Within Online Banking or our Mobile App via the Credit Card menu
- By Mail or Bill Pay, but be sure to use the correct address below
MasterCard Payments
P.O. Box 10309
Des Moines, IA 50306-0309
It will take up to 2 business days for a payment to post to your account if made at a CO-OP location. This is a CO-OP branching requirement that cannot be changed.
This can be set up through Online Banking. You will need your routing number and account number for your other financial institution. First, go to Eagle’s website, www.eaglecu.org. Next, sign into Online Banking. Once logged in, on the left hand side you will see the Transfers tab. Click on this tab and under this tab select the “Other Institutions” tab. You will then need to enter the routing number and account number for your other financial institution. Then follow the additional steps to confirm and verify the transfer was successfully made to the correct account before transfers can begin.
You will have to log into your Eagle Online or Mobile Banking account. Once you sign in, on your left hand side you will see a tab for eDocuments. Click this tab and you will see a button to view eDocuments. Click view the eDocuments button. Make sure that you have enabled pop-ups from the Eagle Website. Once pop ups have been enabled, you will be able to see your account statements.
Only cash deposits made at an Eagle ATM are readily available. Those made at CO-OP ATMs are subject to holds and verification.
- Long Beach Federal Building: inside the building on the first floor in the lobby near the restrooms.
- Anaheim Postal and Distribution Facility: outside in the front of the building.
- San Clemente Post Office: in the lobby of the retail section of the post office.
- Huntington Beach Post Office: in the main lobby of the retail section of the post office.
See our ATM, Branch & Shared Branch Locator page for additional Eagle ATMs.
ATMs are programmed to put all checks on a hold due to Federal regulations. If you need the funds available immediately, we recommend you bring the check into an Eagle Branch to be verified.
Most bill payment payees can receive payments electronically, but there are still some that don’t and need to be cut and mailed a live check. Depending on how they receive it, and how long it may take on their side to receive and post the payment, the time it takes to post to your account may vary. Please plan for 5-7 business days to send the payment before it is due to ensure it is received on time.
Most checks will be placed on hold for two business days. To access Shared Branching, a picture identification card and knowledge of account number is required.
The Zelle® QR code feature is currently not available at Eagle Community Credit Union. The ability to use Zelle® QR code will be available soon.
As of March 31, 2025, all users must be enrolled through one of the more than 2,200 banks and credit unions that offer Zelle® in order to send and receive money. The list of participating financial institutions is always growing. You can find the updated list of participating banks and credit unions live with Zelle® at Zellepay.com. If their bank or credit union is not listed, we recommend you use another payment method at this time.
No, Eagle Community Credit Union does not charge any fees to use Zelle® in our mobile app.
Your mobile carrier's messaging and data rates may apply.
No, Zelle® payments cannot be reversed.
You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select "Cancel This Payment". If you do not see this option available, please contact our customer support team at 8003245328 for assistance with canceling the pending payment.
If the person you sent money to has already enrolled with Zelle® through their bank or credit union’s mobile app or online banking, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you know and trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, please immediately call our customer support team at 8003245328 to determine what options are available.
In order to use Zelle®, the sender and recipient's bank or credit union accounts must be based in the U.S.
The pin number for an ATM or Debit Card can only be changed at an Eagle Branch location.
This message appears when one or both of the following happen at login:
- You have entered an incorrect Login ID or incorrect password.
- You can store your Login ID in your mobile device by turning on “Remember Me” on the login page. This will mask the majority of your Login ID and keep it stored on your device for you should you choose this option.
- Please remember if you have customized your Login ID you can no-longer use your membership number for your Login ID.
If you can’t remember your password, please click the “Forgot Password” link to reset your password. This will require you to receive a secure access code to verify your identity.
Credit Card and loan payments can be made all of the following ways:
- In person at an Eagle or CO-OP Branch location
- By phone
- Within Online Banking or our Mobile App via the Credit Card menu
- By Mail or Bill Pay, but be sure to use the correct address below
MasterCard Payments
P.O. Box 10309
Des Moines, IA 50306-0309
If you had access to Online or Mobile Banking in the past but are suddenly unable to access them, you could have a loan that is past due or there maybe something else going on with your account. Please contact us at (800) EAGLE CU so we can look into this for you.
Most checks will be placed on hold for two business days. To access Shared Branching, a picture identification card and knowledge of account number is required.
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