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    FREQUENTLY ASKED QUESTIONS

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    FAQs
    Do I have access to my Credit Card online?
    Yes, you have access to your Eagle credit card transactions both Online and...    [Read More]
    How can I change my PIN number on my ATM or Debit Card?
    The pin number for an ATM or Debit Card can only be changed at an Eagle Branch...    [Read More]
    How do I order checks?
    If this is a first time order, checks can be ordered in an Eagle Branch or by...    [Read More]
    Can all the CO-OP Branches take a payment if I walk in?
    Yes, all CO-OP Shared Branches will be able to take a payment as long as your...    [Read More]
    Can I visit any other credit union branch to transact on my account?
    Yes, if they are a CO-OP Shared Branch, you can transact on your Eagle...    [Read More]
    How can I apply for a loan?
    You may apply for a loan the following ways: Online here By phone at...    [Read More]
    How can I make credit card or loan payments?
    Credit Card and loan payments can be made all of the following ways: In...    [Read More]
    How long does it take for my payment to post to my account if I use a CO–OP ATM or Shared Branch?
    It will take up to 2 business days for a payment to post to your account if...    [Read More]
    How would I set up money to be withdrawn from/to my other account to my new account with Eagle? (Make car payments, deposits, etc.)
    This can be set up through Online Banking. You will need your routing number...    [Read More]
    I am unable to view my accounts online or on the mobile app and was able to before?
    If you had access to Online or Mobile Banking in the past but are suddenly unable...    [Read More]
    If I deposit cash into an ATM will be it available to use right away?
    Only cash deposits made at an Eagle ATM are readily available. Those made at...    [Read More]
    Where are Eagle ATMs located away from the branches?
    Long Beach Federal Building: inside the building on the first floor in the...    [Read More]
    Why do Eagle and CO-OP ATMs put my check on a hold?
    ATMs are programmed to put all checks on a hold due to Federal regulations....    [Read More]
    Why does it take so long for my bill pay payment from another institution to post to my loan?
    Most bill payment payees can receive payments electronically, but there are...    [Read More]
    Will my check be placed on hold if I deposit at a CO-OP Branch location?
    Most checks will be placed on hold for two business days. To access Shared Branching,...    [Read More]

     

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