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Security

Holiday Security Reminders

With the busy holiday season here and in light of recent data breaches from large companies like Equifax and Uber, please read the following reminders to help keep your accounts and personal information safe.

  • Avoid following unsolicited links, downloading attachments from unknown sources, and providing personal information. If you receive an email or phone call asking you to verify any of your account or personal information, DO NOT DO IT. Eagle and other credit card companies will never need you to verify your account information. Examples include an email saying your account information was compromised, and to click on a link to confirm your information. When in doubt, go directly to the companies website, and/or call their customer service directly. If it pertains to your Eagle accounts, call us at (800) EAGLE CU or email us. 

  • Refer to these tips to learn more about Shopping Safely Online and Avoiding Social Engineering and Phishing Attacks.

  • Learn about common Charity Scams, as provided by the Federal Trade Commission's Consumer Information page

  • Use caution when connected to public WiFi. If you are out and about and connect to a public/unsecured wifi network, use caution when going to sites that obtain your personal information and/or shopping online and inputting any personal information. These sites are unsecured and your personal information could be skimmed from them. 

  • Notify us when you are traveling and plan to use your Eagle debit and/or credit cards. Our security team will note your account so if we see out of the normal transactions we will know they are yours. If we see unusual activity, we wll always contact you at the contact information provided. Please ensure your information is also up-to-date.

  • Monitor and check your accounts regularly. You can help us detect and prevent fraud by being proactive and checking your accounts regularly either online or at least once a month on your monthly statement. 

  • Monitor your personal information. It is a smart idea to be proactive by monitoring both your credit and personal information, especially if your information has been compromised. Our IDProtect identity theft monitoring and resolution comes with our Ultimate Checking account. It allows you to monitor both your personal information, credit, receive help if you are a victim, and it also covers your immediate household. 

If you suspect fraud or If you believe you are a victim of a holiday phishing scam or malware campaign, consider the following actions:

  • Contact us and your other financial institutions and close any accounts that may have been compromised. Watch for any unexplainable charges to your account.

  • Immediately change any passwords you might have revealed and do not use that password in the future. Avoid reusing passwords on multiple sites.

  • File a complaint with the FBI's Internet Crime Complaint Center (IC3).

  • Report the attack to the police and file a report with the Federal Trade Commission.

For more resources, please visit our Balance website with webinars, toolkits, podcasts and more related to security, fraud and identity theft.

If you have questions or concerns regarding any of this, please contact us. We are here to assist you and want to help you make your holiday season more enjoyable.

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