Employee Spotlight: Meet EVA

Name: EVA
Position: Virtual Assistant
Department: Member Service
Hours: 24/7 — yes, even weekends and holidays
Special Talent: Never needing a coffee break

Meet EVA, Eagle’s Virtual Assistant and one of the hardest-working members of our team! EVA is often the first friendly voice members hear when they call Eagle. She’s powered by AI, but her job is very human: listen, understand what members need and help make their banking a little easier.

EVA can help members check account balances, review recent transactions, transfer funds, make loan payments, get loan and account information, and find answers to common questions such as branch hours, routing information and product details. She can also recognize what a caller is asking for without making them navigate a long phone menu. When something requires a little more expertise, EVA can connect the member with the appropriate Eagle team member.

EVA can now provide your maturity date, tell you how much interest you've earned, and keep you updated on pending transactions.

And she’s been keeping busy! EVA currently handles approximately 30% of Eagle’s incoming member calls, giving the rest of the Eagle team more time to focus on members who need more complex assistance.

EVA’s favorite part of the job?
Helping Eagle members whenever they need her — whether it’s 2 p.m. on a Tuesday or 2 a.m. on a Sunday.